- #HAPPYFOX CHAT DOCUMENTATION HOW TO#
- #HAPPYFOX CHAT DOCUMENTATION PDF#
- #HAPPYFOX CHAT DOCUMENTATION SOFTWARE#
- #HAPPYFOX CHAT DOCUMENTATION PLUS#
- #HAPPYFOX CHAT DOCUMENTATION PROFESSIONAL#
According to our 2020 Customer Experience Trends Report, high-performing businesses are 76 percent more likely than average or low performers to provide self-service options.Īlso, self-service is increasingly becoming the price of entry rather than a competitive differentiator. This explains why the best companies are far more likely to provide self-service or have a help center. This has the two-pronged benefit of reducing resolution times and improving CSAT scores while simultaneously reducing your agents’ workload.
![happyfox chat documentation happyfox chat documentation](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/025cb9e0-31cc-49b2-ae35-f1bd19b20d1d.png)
#HAPPYFOX CHAT DOCUMENTATION SOFTWARE#
Why do companies need FAQ software?įAQ software gives your organization the ability to easily and cost-effectively start offering your customers self-service options. You can use an FAQ service to asynchronously share that knowledge with your customers to resolve their issues faster while saving your agents valuable time for more complex questions. Every company has questions they regularly get from customers. Depending on the software, you may be able to distribute FAQs on one or more web pages, via chatbots, and through live chat.
![happyfox chat documentation happyfox chat documentation](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4a9011b0-cc45-4d1d-819e-aff2c3cba4c5.png)
You need best practices, templates, and great FAQ software to maximize an FAQ page’s impact. And even the best tool doesn’t create your FAQs for you.
![happyfox chat documentation happyfox chat documentation](https://assets.www.happyfox.com/live-chat/images/customize-your-chat-plugin.png)
So what makes one FAQ tool the ideal choice for a different organization might make it a terrible choice for yours.
#HAPPYFOX CHAT DOCUMENTATION PLUS#
But the questions customers ask plus where and when they ask differ from company to company. Providing quick answers to frequently asked questions is an often overlooked, yet relatively simple way to establish the foundation of an effective customer service team.
#HAPPYFOX CHAT DOCUMENTATION PDF#
The knowledge base will grow and expand with our customers’ needs.Īll CommonLook clients who have purchased current licenses for any of the CommonLook family of accessible PDF tools will be able to access these resources soon.ĭon’t worry, you can still call (+1 20) or email our support department ( However, our new support platform will provide you with answers to most of your questions.A guide to creating the best FAQ pages & templates with FAQ software We are currently adding content to the knowledge base, a resource that will ensure customers are successfully using our tools.
#HAPPYFOX CHAT DOCUMENTATION PROFESSIONAL#
While onboarding is no substitute for professional training or Power Support, we are excited to offer it in the next few weeks.
#HAPPYFOX CHAT DOCUMENTATION HOW TO#
The program’s goal is to get customers up to speed quickly and efficiently while they learn how to use CommonLook tools to remediate or create accessible PDF documents. In this new role, Eric is responsible for client success during the process of licensing, installation and getting started with the tools. The first significant change is naming Eric Calbeck as our Lead Client Experience Ambassador. CommonLook Software OnboardingĬommonLook onboarding will deliver a suite of resources so new clients can gain the maximum benefit from their investment in CommonLook tools, training and support. The result is the development of a new program with robust support solutions.
![happyfox chat documentation happyfox chat documentation](https://d3nevr4lbm3qa5.cloudfront.net/11-10-2019-13-6-24/static/images/live-chat-woocommerce.png)
Our growth required additional staff in training, support and development. We expanded our team to meet the demands of our increasing customer base.